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Job Summary:

We are seeking a motivated, reliable, and customer-oriented Front-End Restaurant Assistant to join our team. The ideal candidate will be responsible for providing excellent customer service, managing order processing, assisting in food preparation, maintaining cleanliness, and supporting day-to-day front-end operations. This is a hands-on role that requires multitasking, attention to detail, and a team-player attitude.

Key Responsibilities:

Customer Service & Front-End Duties:

  • Greet and interact with customers in a friendly and professional manner.
  • Take customer orders accurately and efficiently (in-person or via POS system).
  • Process payments through cash, card, or digital methods.
  • Hand over packaged food to customers in a timely manner.
  • Answer customer queries about the menu, ingredients, or restaurant policies.
  • Handle basic customer complaints or escalate to management if required.

Operational Support:

  • Assist chef with basic food prep tasks (e.g., chopping vegetables, assembling dishes, preparing ingredients) as required.
  • Restock front counter supplies and monitor inventory levels.
  • Pickup supplies from nearby vendors or stores as directed by the owner.
  • Ensure all takeaway and dine-in packaging materials are stocked and ready.

Cleanliness & Maintenance:

  • Clean tables, chairs, and the dining area regularly during shifts.
  • Perform end-of-day cleaning tasks, including wiping surfaces, sweeping/mopping floors, and sanitizing equipment.
  • Wash dishes and kitchen tools as needed.
  • Ensure trash is disposed of properly and bins are cleaned.

Additional Responsibilities:

  • Follow all health, hygiene, and safety regulations.
  • Attend team meetings or briefings as required.
  • Open and close the restaurant as per shift schedule.
  • Notify management of any maintenance or repair needs.
  • Perform any other duties assigned by the restaurant owner/manager.

Skills & Qualifications:

  • High school diploma or equivalent preferred.
  • Prior experience in a restaurant or customer service role is a plus.
  • Basic knowledge of food safety and hygiene.
  • Good communication skills and positive attitude.
  • Ability to multitask and work in a fast-paced environment.
  • Physically able to stand for long periods and lift light items.

Work Schedule:

  • Flexible hours including weekends, evenings, and holidays as needed.

Compensation:

  • [To be discussed – hourly rate or salary based on experience]
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